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How we protect your data and payments

When you open an account with us, your deposits through DANA, OVO, GoPay and QRIS are processed through verified payment partners.

Encrypted account accessVerified payment flowsDirect support for data requests
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okta388 slot How we protect your data and payments
REACH OUR TEAM

How to request data access or make changes

Team online

Email support

Send requests to our legal team at [email protected]. We respond to data subject requests within 7 business days and will confirm receipt immediately.

Live chat

Open your account lobby, tap the chat icon in the footer, and ask our team member to escalate your request to our data team. Available during account lobby hours.

Account settings

Update your email, phone number and payment method directly in the Settings tab of your account. Changes take effect immediately; withdrawal requests use the most recent verified method.

HOW WE OPERATE

Security and data handling on okta388 slot

Account encryption

Your login credentials and account session are encrypted end-to-end. We do not store your passwords in plain text; we hash them using industry-standard algorithms. Each time you log in from a new device, we send a verification code to your email.

Payment verification

Deposits through DANA, OVO, GoPay and QRIS are matched against your account holder name. Withdrawals require verification from our support team before processing. We do not move funds until both your account and the receiving bank details match.

Cookie and tracking

We use cookies to keep you logged in and to remember your lobby preferences. We do not track your behaviour across other websites. You can disable cookies in your browser; this may affect lobby performance but does not change your account access.

Data retention

We keep your account data while your account is active. After you close your account, we retain transaction records and identity verification for six years where local law permits, then delete personal identifiers. Financial records are archived separately for compliance.

Access requests

You have the right to ask what data we hold about you. Email [email protected] with your account email and request 'personal data access'. We provide a downloadable file of your account data, transactions and communication history within 14 days.

Dispute process

If you believe our data handling or account closure was incorrect, email our compliance team at [email protected]. Include your account number and a clear description. We investigate within 10 business days and respond with findings and next steps.

Your legal questions answered

Yes. Email [email protected] with your account email and write 'personal data access request'. We will send you a file containing your account profile, transaction history, payment methods, communication records and any support tickets within 14 days.

Your account profile, login and personal identifiers are deleted immediately. Transaction records and identity verification documents are kept for six years where local law permits, then permanently removed. Your withdrawal and deposit history remains visible in our archive for compliance purposes only.

Deposits are processed through bank-verified payment gateways. Your payment method is linked only to your account and encrypted in our database. We do not store your full payment credentials; only your account holder name and the registered bank reference are kept on file for verification.

Yes. Log into your account, go to Settings, and update your email, phone or payment method. Changes take effect immediately. For withdrawals, we use the most recently verified method on file. Contact support if you want to add a second payment method for deposits.

Your password is hashed and never stored in readable form. Sessions expire after 30 minutes of inactivity for security. If you log in from a new device, we email you a verification code. You can manually log out from all devices in your account security settings.

Email [email protected] with your account number, the transaction ID and a clear explanation. We investigate within 10 business days and respond with findings. If we made an error, we correct it immediately and notify you in writing.

No. We do not sell your personal data. We share deposit and withdrawal information only with our payment partners and with financial authorities where local law permits. You receive a copy of any data shared on request.

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